u/AHappyGummyWormx shared that their Steam Deck case was ruined after their baby got sick on it, so they asked Steam Su…
From @metav3rse on Instagram — 1.5M followers · See full profile →
u/AHappyGummyWormx shared that their Steam Deck case was ruined after their baby got sick on it, so they asked Steam Support if they could buy an official replacement. Instead of charging them, Valve submitted an order for a free Steam Deck 512GB OLED case replacement, with processing expected in 3 to 4 business days. The response from Steam shows how small support decisions can build customer loyalty in gaming, especially when many companies keep warranty rules strict. 👏