There’s something grating about finding out that the customer service representative on the other end of the line is an…
From @futurism on Instagram — 1.2M followers · See full profile →
There’s something grating about finding out that the customer service representative on the other end of the line is an AI agent, not an actual human. And the consequences for companies can be more severe than customers just yelling at bots on the phone. A new poll conducted by an agentic AI firm found that Americans have extremely negative views about the effectiveness of these customer service bots — with four in five saying that "service directly impacts their brand loyalty." Zooming…
Tags: AI Agents
Topics in this post
More from @futurism
- The sharp analysts at prestigious consultancy KPMG may have just demonstrated AI's most compelling use case: bullsh*tti…
- With a net worth beyond the trillion-dollar mark, comparisons between Elon Musk to the robber barons of America’s Gilde…
- In the early days of the AI boom, experts warned that employees may be spending more time hunting down the many errors …
- There's now more evidence than ever that Americans are coming to overwhelmingly loathe AI — despite, or perhaps because…
- It’s not looking good for finance bros. Maybe they're not so different from the rest of us after all, trying to hang on…
- Left and right, bosses are shoving AI into whatever part of business they can think of. Slop be damned. Not this one…